Service delivery consultant
JOB DESCRIPTION
- As a member of our growing dedicated Service Delivery Team, you will be trained to become a professional Service Delivery Consultant
- After the implementation of our Microsoft Dynamics AX solution, you will take care of the functional support of our customers
- You will assure a successful service delivery approach : solve, dispatch and follow up on incidents according to the Itineris quality standards
- You will define, analyse and implement changes in functionality
- You will be the bridge between Itineris and clients organization and you will build a personal relationship with key people within the clients organization
- You will be responsible for SLA fulfillment and customer satisfaction
PROFILE
- Bachelor or Master degree
- Customer focus with a drive for quality
- Worked with or knowledge of ERP solutions
- Understand business processes
- Analytical and able to easily detect the cause of an incident
- Excellent communication skills, verbal (telephone) and written (Dutch, English and French)
- Relevant experience in customer service
- Team player
- Take ownership, persistent and stress resistant
- IT affinity
OFFER
- Work for a leading European player in the utilities sector
- Gain valuable experience as a consultant in a fast changing utility market
- Become an expert in processes and regulations within the utility market in several European countries
- An attractive and competitive salary with fringe benefits (including a company car)
- Long term career development
In case your experience and skills are in line with the profile, then please submit your CV by using the apply button. Your application will be dealt with in all confidence.
