Eneco

Country: The Netherlands
Sector: Energy sector

Profile
ENECO is one of the three big energy companies in the Netherlands. ENECO’s range of services includes the production, transport and supply of electricity, gas, heating and related services (metering, management, installation and invoicing). In total ENECO serves about two million commercial and domestic customers.

Challenge
ENECO wanted to streamline its IT systems and the business processes built around them, while simultaneously accelerating the development of new products and services. On top of that, it wanted to adapt its computer systems for e-business applications to further improve customer friendliness and reduce transaction
costs.

Solution
After an extensive selection process ENECO chose Microsoft Dynamics AX supplemented with specific software and experience from Itineris. This total solution takes care of the automation of business processes from quotation to invoicing.

Benefits

• Faster and more efficient creation of new products (shorter time to market)
• Work according to standardised processes
• Less administrative and manual work
• Reduced risk of errors
• More attention given to contacts with the customer
• Customers are more satisfied
• Correct invoicing
• Efficiently managed system
• Increase in turnover thanks to automation
• Lower cost to serve