Essent

Country: Belgium
Sector: Energy

Profile
Essent supplies gas and electricity in Belgium, Germany and the  Netherlands, both to private individuals and to  companies. In Belgium Essent is the biggest alternative energy supplier, with more than 200,000 households and  2,000 companies in its customer file. Some 135 people work at Essent Belgium.

Challenge
Essent wanted to completely automate the back office system for the B2B segment and so free up time for customers.  In fact, Essent wants to double the turnover for this segment within three years. The migration of millions of pieces of data had to run smoothly and be guaranteed to be flawless.

Solution
IT partner Itineris installed its utilities modules, including Xellent, which is based on Microsoft Axapta. After a faultless migration, Essent is investing the time gained in additional time for the customer and more analysis.

Benefits

• Invoices guaranteed to be correct
• Better customer service
• Clear and detailed invoices
• All the data are entered into a central system
• Customers can check their invoice history
• Much faster tenders in the near future
• Flexible and reliable solution
• Hardly any support required
• Customer knows the period and amount on the invoice
• in advance
• Payment arrears are reduced by 40%
• Less data input and more analytical work motivates staff
• Exponential growth possible with the same number of
• personnel