References

Find out what our customers have to say about us.

Eneco
Eneco is one of the two largest energy companies in the Netherlands. The integrated service offering consist of the production, the transport and the supply of electricity, gaz, heating en additional services (metering, installation, invoicing) Eneco services in total more than 2.000.000 retail and B2B customers.
To find out more on Eneco Energie, visit the website: www.eneco.nl

EDF Belgium
EDF Belgium is part of the large EDF Group and is present in Belgium through different legal entities. Among other activities in Belgium, EDF acts as a utility supplier of electricity and gas. EDF offers to Belgian enterprises, mainly SME enterprises, specialized offers that address their specific utility demands.
To find out more on VMW, visit the website: www.vmw.be

VMW
VMW (Vlaamse Maatschappij voor Watervoorziening) is the most important water company in Belgium. VMW provides potable water to 2.6 million people. In order to support the growth of its business VMW decided to leave its mainframe environment and to implement the integrated utilities solution of Itineris.
To find out more on EDF Belgium, visit the website: www.edfbelgium.be

Essent International
Essent International, the mother company of Essent Belgium, is the largest energy company of the Netherlands. Essent International delivers gaz and electricity to more than 2,6 residential household spread over the Netherlands, Germany and Belgium. Essent achieves a turnover of nearly 7,5 billion Euro. Essent is the market leader in Green Energy of the Benelux.
Since few years Essent also offers other services to its customers (cable television, broadband internet and waste).
Visit the Essent website for more information: www.essent.be

SPE
SPE is the second largest energy producer of Belgium. SPE has 18 production sites with a total capacity of 1600 MW. SPE also delivers energy to the residential and commercial market.
For more information visit the SPE website: www.spe.be

Citypower
Citypower is a Belgium provider of electricity, gas, fuel, gasoil and LPG. Since its start on the liberalized energy market Citypower became one of the major players. After the liberalization of the energy market many residential customers and commercial companies have chosen CityPower as their supplier.
For more information, visit the CityPower website: www.citypower.be

AWW
AWW is one of the largest water producers in the Benelux. Yearly more than 156 million m³ water is produced and delivered by AWW (156 billion liter of water) 113 million m³ water is delivered to residents and industry of the Antwerp region. 43 million m³ is dedicated for other Flemish water companies. As from first of July 2004 AWW together with Aquafin is responsible for the management, maintenance and renewal of the waste system in many cities and municipalities. AWW also delivers custom-made water offers to the Industry companies and performs water analysis.
For more information visit the AWW website: www.aww.be

Intergas Energie B.V.
Intergas Energie B.V., commonly known as Intergas Netbeheer, manages a gas network of 3.150 km and 143.500 access points.
The area of the net reaches from West-Brabant to Midden Brabant.
For more information: see www.intergas.nl

Eneco

Country: The Netherlands
Sector: Energy sector

Profile
ENECO is one of the three big energy companies in the Netherlands. ENECO’s range of services includes the production, transport and supply of electricity, gas, heating and related services (metering, management, installation and invoicing). In total ENECO serves about two million commercial and domestic customers.

Challenge
ENECO wanted to streamline its IT systems and the business processes built around them, while simultaneously accelerating the development of new products and services. On top of that, it wanted to adapt its computer systems for e-business applications to further improve customer friendliness and reduce transaction
costs.

Solution
After an extensive selection process ENECO chose Microsoft Dynamics AX supplemented with specific software and experience from Itineris. This total solution takes care of the automation of business processes from quotation to invoicing.

Benefits

• Faster and more efficient creation of new products (shorter time to market)
• Work according to standardised processes
• Less administrative and manual work
• Reduced risk of errors
• More attention given to contacts with the customer
• Customers are more satisfied
• Correct invoicing
• Efficiently managed system
• Increase in turnover thanks to automation
• Lower cost to serve

Intergas

Country: the Netherlands
Sector: Energy sector (natural gas)

Profile
Intergas Energie BV, trading under the name Intergas Netbeheer, manages the natural gas network of some 3150 km of pipelines and the connections of 143,500 consumers. The service area of Intergas Energie’s network stretches from West to Mid-Brabant. The aim of Intergas Energie is to maintain and develop the natural gas transport network in an economic way. A way, moreover, that guarantees the safety, efficiency and reliability of gas transport and takes into account the environment.

Challenge
After the deregulation of the energy market Intergas Energie found itself in a new business situation with outdated software. So it had to look for a suitable automation package to make its operational management more efficient and to further improve services for its customers.

Solution
With Microsoft Dynamics AX and the utility modules of Itineris, Intergas Netbeheer now has one application, instead of several, to keep track of its operational management digitally.

Advantages

• Optimal flexibility
• Drastic reduction in cost-to-serve
• Better performance for far fewer costs
• User-friendly because integrated with other familiar
• Microsoft products
• Complex manipulations can now be done very easily
• Intergas Netbeheer now has all useful information is
• a single application: there is an overview of the processes
• from beginning to end
• The application has already proven its value at various
• energy companies and so is reliable
• Limited customization needed
• Short turnaround time for invoices
• Seamless connection to other IT systems thanks to
• open standard
• Easily modified to take in numerous amendments in
• the law and government regulations

SPE

Country: Belgium
Sector: Utilities

Profile
SPE is Belgium’s second largest electricity producer, with 18 production centres and a total capacity of 1600 MW. In addition to the production of traditional energy, SPE is also investing heavily in renewable energy from water and wind power. The deregulation of the energy market opened the doors for SPE to bring energy right to the consumer’s doorstep, which SPE does under the brand name, Citypower. SPE employs some 469 people.

Challenge
After the Citypower takeover, SPE had just a few months to organise a well-functioning administration for both private and business customers, initially for the Flemish region and then for Wallonia and Brussels.

Solution
SPE installed Microsoft Dynamics AX. IT partner, Itineris implemented this and extended it with a few specific modules. The application was also complimented with Xellent, an invoicing module developed by EG Utility especially for utilities companies. Microsoft Dynamics AX was previously known as Microsoft Axapta.

Avantages

• An integrated, affordable package supports all back
• office activities
• Short implementation times
• Low price
• Easy adaptation to changing market conditions and legal
• requirements
• Flexible integration of new products and services
• Management reporting capacity
• End-users work within a familiar Microsoft environment

Essent

Country: Belgium
Sector: Energy

Profile
Essent supplies gas and electricity in Belgium, Germany and the  Netherlands, both to private individuals and to  companies. In Belgium Essent is the biggest alternative energy supplier, with more than 200,000 households and  2,000 companies in its customer file. Some 135 people work at Essent Belgium.

Challenge
Essent wanted to completely automate the back office system for the B2B segment and so free up time for customers.  In fact, Essent wants to double the turnover for this segment within three years. The migration of millions of pieces of data had to run smoothly and be guaranteed to be flawless.

Solution
IT partner Itineris installed its utilities modules, including Xellent, which is based on Microsoft Axapta. After a faultless migration, Essent is investing the time gained in additional time for the customer and more analysis.

Benefits

• Invoices guaranteed to be correct
• Better customer service
• Clear and detailed invoices
• All the data are entered into a central system
• Customers can check their invoice history
• Much faster tenders in the near future
• Flexible and reliable solution
• Hardly any support required
• Customer knows the period and amount on the invoice
• in advance
• Payment arrears are reduced by 40%
• Less data input and more analytical work motivates staff
• Exponential growth possible with the same number of
• personnel

AWW

Country: Belgium
Sector: Drinking water producer

Profile
AWW is one of the biggest drinking water producers in the Benelux. Each year the company produces and delivers more than 150 billion litres. Of this 72% goes to residents and industry in the Antwerp region and 28% to other Flemish drinking water companies.

Challenge
AWW wanted to change over to a process-driven method of working, with integration of all the IT systems of the different departments. The end goal was to better serve the customers.
costs.

Solution
Microsoft Dynamics AX, supplemented with the Itineris Utilities Solution and Xellent invoicing solution, improves customer service.

Advantages

• A single access point for staff
• Integration with the Internet
• More control possibilities
• Higher quality of data
• Mobility and laptops increase the effectiveness of mobile staff
• Increased customer service