Managed Services
Service, the foundation for business effectiveness.
Our application management services are intended to support the customer’s role in the business flow, at their level and according their requirements.
Our flexible suite of services can adapt to your customer’s needs. They give optimal cost effectiveness, boost performance and reliability on a personal and organisational level and balance service definitions.
Our services are designed to put your focus on the activities that leverage your business. Our service people focus on the day-in and day-out complexities of maintaining your application.
Our service process is based on ITIL standards and methodology, sustained by service people with proven business knowledge and versatile service experience.
Once the project is delivered the management, maintenance and support of the investment should be managed carefully. In order to protect this investment and get most out of it Itineris offers its "Itineris Customer Care" suite of services to its customers.
A service management contract will be tailored for each customer depending on its requirements (SLA) and fully in line with its own business-IT service desk.
Quality of service is the key driver for our support desk people.
Following Application Maintenance & Support (AMS-) services are offered:
- Service Delivery Management
- Service desk
- Corrective Maintenance
- Operational support
- Enhancements
